Cancellation Policy

At Shutter&Soull, we strive to offer flexibility while respecting the value of our time and services. Please review the following guidelines for cancellations and rescheduling.

1. Client-Initiated Cancellations

• Cancellations Made 2 Days or More Before the Session:

  • A full refund of the deposit will be issued.

• Cancellations Made Less Than 2 Days Before the Session:

  • The deposit is non-refundable.

• No-Show Policy:

  • Failure to attend the session without prior notice will result in the forfeiture of the deposit.

2. Rescheduling

• Reschedule Requests Made 24 Hours or More in Advance:

  • One complimentary reschedule is allowed at no additional cost.

• Reschedule Requests Made Less Than 24 Hours in Advance:

  • A $10 rescheduling fee will apply.

3. Photographer-Initiated Cancellations

In the rare event that Shutter&Soull must cancel a session:

• Clients will receive a full refund of any deposit made.

• Assistance will be provided to reschedule the session at the client’s convenience.

• If rescheduling is not possible, clients may opt for a full refund or transfer the amount as credit for future services.

4. Weather or Emergency Situations

• For outdoor sessions, cancellations due to adverse weather conditions (e.g., storms, heavy rain) will not incur penalties. The session will be rescheduled at no additional cost.

• If you or the photographer experience an emergency (e.g., illness), we will work together to reschedule at the earliest possible date.

5. Refunds

• Refunds for eligible cancellations will be processed within 5-7 business days.

• Refunds will be issued via the original payment method used.

6. How to Cancel or Reschedule

To cancel or reschedule a session, please contact us as soon as possible:

• Phone: (470) 213-6928

• Email: shutterandsoull@gmail.com

By booking a session with Shutter&Soull, you agree to the terms outlined in this policy. Thank you for your cooperation and understanding!